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Help with Payment Problems

The following are common payment problems and how to troubleshoot them:

Firewall: Sometimes PAWS is blocked by an employer firewall, so try making your payment from home.
Device: Phones and tablets do not work well for PAWS, so try using a laptop or desktop.
Browser: The best browsers to try are Google Chrome, Mozilla Firefox, and Internet Explorer. (Apple) Safari is not compatible.
Pop-up Blocker: Make sure your pop-up blocker is specifically disabled for “paws.tcnj.edu.”

NOTE: Some credit cards limit the amount you can charge during a 24 hour period. Try making smaller payments across multiple days towards your balance.

If you try all of these and still get an error message regarding your payment, please call Student Accounts at 609-771-2172 or email pawshelp@tcnj.edu.

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